Privacy Policy

Introduction

Globalshiftium SARL ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website or use our restaurant waste management services.

Data Controller Information

The data controller for your personal information is Globalshiftium SARL, a company registered in Luxembourg with registration number RCSB029436, located at Rue Beaumont 149, 4954 Esch-sur-Alzette, Luxembourg.

Data Collection

The data we collect includes personal information you provide directly to us and information collected automatically through your use of our website and services. We collect the following types of personal data:

• Contact information (name, email address, phone number, business address)
• Business information (company name, type of establishment, service requirements)
• Communication records (emails, phone calls, messages through contact forms)
• Website usage data (IP address, browser type, pages visited, time spent on site)
• Service-related information (waste collection schedules, service history, billing information)

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Providing and managing our waste management services
• Processing service requests and maintaining customer relationships
• Communicating with you about our services, schedules, and updates
• Improving our website and services through analytics
• Ensuring compliance with legal and regulatory requirements
• Marketing our services to existing and potential customers (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our waste management services
• Legitimate interests: To operate our business and improve our services
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with waste management and environmental regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as waste processing facilities, regulatory authorities when required by law, and professional advisors. All third parties are required to maintain the confidentiality and security of your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Service records are typically retained for seven years to comply with business and regulatory requirements. Website analytics data is retained for up to 26 months. You may request deletion of your data subject to our legal obligations.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: For consent-based processing

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

As we operate primarily within Luxembourg and the EU, your data is generally processed within the European Economic Area. Any transfers outside the EEA will be protected by appropriate safeguards such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe your data protection rights have been violated. You can contact the CNPD at cnpd.lu or by phone at (+352) 26 10 60-1.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

This Privacy Policy is governed by Luxembourg law and is compliant with the General Data Protection Regulation (GDPR).